STM Cooling and Heating Ltd. we is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information. By using our services, you consent to the practices described in this policy. 1. Information We Collect We may collect the following types of personal information when you interact with our website or request services: Personal Identification Information: Name, address, email address, phone number. Service Information: Details about the heating, cooling, and plumbing systems you own, as well as any service or repair history. Payment Information: Credit card details or other payment methods, if applicable. Technical Data: IP address, browser type, operating system, and website usage data collected through cookies or similar technologies. 2. How We Use Your Information We use the information we collect in the following ways: To provide, maintain, and improve our services. To communicate with you regarding your service requests, appointments, or promotions. To process payments and manage accounts. To respond to customer inquiries and provide customer support. To comply with legal obligations or protect our rights. 3. How We Protect Your Information We implement a variety of security measures to ensure the protection of your personal information. These measures include encryption, secure servers, and access control protocols to prevent unauthorized access, alteration, or disclosure of your information. 4. Sharing Your Information We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted service providers or partners who assist us in operating our business and delivering services to you. These third parties are obligated to keep your information confidential and use it only for the purposes specified by us. 5. Cookies and Tracking Technologies Our website may use cookies or other tracking technologies to enhance your experience. These technologies collect information about how you interact with our site to improve functionality and personalize content. You can control cookie preferences through your browser settings. 6. Your Rights and Choices You have the right to access, correct, or delete your personal information. You may also opt out of receiving marketing communications from us at any time by following the unsubscribe instructions included in the communication or by contacting us directly. 7. Retention of Information We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. 8. Children’s Privacy Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information. 9. Changes to This Privacy Policy STM Cooling and Heating Ltd. reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically. 10. Contact Us If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at: contact@stm-services.com